Silverwood Pharmacy

Returns

Free 14 Day Cooling Off Period 



You're entitled to return your items within 14 working days and receive a full refund.

Please contact silverwoodpharmacy.co.uk within 14 working days of receiving your items by completing the form on our contact us page, making sure to select 'returns' from the drop-down menu.

Alternatively, notify a member of our Customer Care team on 01709 296 500.

Please note that we are unable to accept returns for the following unless they are damaged or faulty.
Perishable Items


Unsealed items with a protective seal due to health protection or hygiene reasons.

Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

Please note, this does not affect your statutory rights.
Where do I send returns?

Once you've notified our Customer Care team about returning your items, please arrange postage to:

​Silverwood Pharmacy
90 Flanderwell Lane
Sunnyside
Rotherham 
S66 3QT 
United Kingdom


Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.
How long will it take to process my refund?


We aim to process your refund within 24 hours of receiving the good, however it can take up to 30 days to receive the refund via the original payment method.

Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the goods within 14 days of receipt of the notice of cancellation.

To read out full terms and conditions, please click here.
Need to speak to someone? Get in touch today

Silverwood Pharmacy

01709 296500
silverwood@singhsmedical.com
Silverwood Pharmacy
90 Flanderwell Lane, Sunnyside, Rotherham, S66 3QT,
United Kingdom

Superintendent Pharmacist: Mustafa Bhaiji
Pharmacist GPhC Reg: 2051032
GPhC Premesis Reg: 9010586
MHRA
Contact MHRA

Silverwood Pharmacy
90 Flanderwell Lane, Sunnyside, Rotherham, S66 3QT
Superintendent Pharmacist: Mustafa Bhaiji